SHIPPING & RETURN METHODS

Cost and Delivery Time
Country Cost Year Free shipping
Greece 3.90€ 1-3 business days* over 60€
Europe 25€ up to 4 business days –

* Delivery time may be longer in remote areas
Shipments are made daily from Monday to Friday.

– Shipments within Greece are made with ACS Courier
– Shipments abroad are made with DHL

Payment upon delivery (Cash on delivery)


For deliveries in Greece we provide the payment option with CASH ON DELIVERY at an additional cost of €2.90.

For more information or clarifications regarding ordering and shipping methods, please contact us at info@antonella.gr

Order Delay


In the event of any delay in your order, you can contact Antonella Concept Boutique during business days so that we can inform you of the exact delivery time.

Possible reasons for your order being delayed

The product you ordered is not available: In the event that the product you ordered is out of stock and its availability has not been updated in the system, an employee of our company will contact you immediately to provide you with all alternative solutions or even cancel the order without any financial burden.

During periods of extreme weather events or strikes or in any case of force majeure.

In the event that it is impossible to contact you by telephone or e-mail or the information you have entered is not correctly updated.

Insurance


Our company insures the products available in its e-shop from the moment of their purchase until their receipt by you.

In the event that the order is not delivered and it is determined that this is due to an incorrect or incomplete action by the authorized carrier, the business may deliver the order as soon as possible without any charge to the consumer.

All products for sale on our site are packaged in special protective packaging so that you receive them in excellent condition. In the event that you receive an order with damaged packaging, the company does not assume responsibility for the damage. However, if this occurs, please contact us to determine the reason for the damage to the packaging, and to replace your order if possible.

In the event that delivery is not possible within the timeframe mentioned above due to force majeure, the company bears no responsibility.

Shipments and deliveries are made to the address that you yourself have entered in the corresponding form and the correct indication of your details is solely your responsibility. The company does not assume responsibility for delivery and shipment of products to the wrong recipient or place due to incorrect indication of your details. It is important to note that in the event that the order is returned or the delivery is canceled due to your own responsibility, then you will be responsible for the re-delivery costs.

Exchange / Return Policy


You have the right to return the product you purchased within fifteen (15) days from the date you receive the products. You reserve the right to exchange the products you purchased for products of equal or greater value.

A basic condition for our store to accept this change is that the product is in the same excellent condition that the customer received it, that it has not been used, in its original packaging and that there is no damage/alteration to it.

A. Change

To make a product exchange or return, you must first contact us by phone at 2810 229820 or via email at info@antonella.gr so that we can carry out the exchange process. The free returns policy only applies to the first return of the entire item within the same order and each new shipment will be charged a shipping fee of €5.00.

In case you received the wrong order, our company is committed to sending you the correct order within three (3) business days, provided that the return meets the above conditions. For information on how to return the products, please contact us either by phone at 2810 229820 or by email at info@antonella.gr

B. Credit Voucher


If you do not wish to exchange for another product, you can create a credit voucher, valid for 12 months. The voucher has the same value as the product(s) you are returning and can be used on products of equal or greater value.

C. Refunds


Refunds are made within 7 days from the day of return. The refund amount is credited to the credit or debit card / bank account / Paypal depending on the payment method of the order
*No refunds are made for purchases outside Greece.

Refund Terms


1. Inform ANTONELLA.GR within 14 days from the date of receipt, at 2810 229820 or at info@antonella.gr
2. The product must be in the same excellent condition that the customer received it, must not have been used, must be in its original packaging and must not be damaged/altered.
3. Shipping and handling costs are not refundable.
4. In the event of a refund, shipping costs and handling costs of €5 are deducted from the refund amount, even if the customer had benefited from free shipping during the initial order.

*Returns are not accepted on underwear, socks and jewelry.

Returns shipping address


Please send the package by ACS Courier to the following address:
Antonella Store
Street 1821 no. 93, Heraklion Crete P.C. 71201
Tel. 2810 229 820